Privacy Policy

Last updated: July 31, 2026

1. Introduction

This Privacy Policy explains how Fin and Bone Fish and Meat Trading L.L.C, trading as Fin & Bone (“Fin & Bone”, “we”, “us”, or “our”), collects, uses, discloses, stores, and protects personal data through finandbone.ae (the “Website”).

For the purposes of applicable data protection law, Fin & Bone is responsible for determining how and why personal data collected through the Website is processed.

This Privacy Policy applies to the main Website. Online ordering is provided separately through order.finandbone.ae (the “Order Site”). Personal data submitted through the Order Site is governed by the privacy notice or policy presented there. You should review that notice before placing an order or creating an account on the Order Site.

2. Personal Data We Collect

 

Information you provide

We may collect personal data that you choose to provide when you:

  • Submit the Website’s contact form

  • Contact us by email, telephone, or another communication channel

  • Make an enquiry about our products, services, events, or masterclasses

  • Subscribe to marketing communications, if that option is offered

  • Otherwise communicate with us

Depending on how you interact with us, this information may include:

  • Your name

  • Email address

  • Telephone number

  • The contents of your message or enquiry

  • Your communication preferences

  • Any other information you voluntarily provide

Please do not submit sensitive personal information through the Website unless it is necessary for your enquiry.

 

Information collected automatically

When you visit the Website, certain technical and usage information may be collected automatically, including:

  • Internet Protocol address

  • Browser type and version

  • Device type and operating system

  • Pages viewed and links selected

  • Referring website or source

  • Date, time, and approximate duration of visits

  • Cookie and similar technology identifiers

  • Information relating to Website performance and errors

This information helps us operate, secure, understand, and improve the Website.

3. How We Use Personal Data

We may use personal data to:

  • Operate, maintain, and secure the Website

  • Respond to questions, requests, and enquiries

  • Manage communications with you

  • Provide information about our business, products, services, events, or masterclasses

  • Arrange or follow up on requests you make

  • Improve Website content, performance, and user experience

  • Understand how visitors use the Website

  • Detect, investigate, and prevent misuse, fraud, or security incidents

  • Maintain appropriate business and communication records

  • Send marketing communications where you have requested or permitted them

  • Establish, exercise, or defend legal claims

  • Comply with applicable laws, regulations, and lawful requests from authorities

Where applicable law requires consent for a particular activity, we will rely on that consent. You may withdraw your consent at any time, subject to any processing that remains permitted or required by law.

Withdrawing consent does not affect the lawfulness of processing carried out before the withdrawal.

4. Marketing Communications

We will send direct marketing communications only where permitted by applicable law.

You may ask us to stop sending marketing communications at any time by:

  • Using the unsubscribe option included in an email, where available

  • Contacting us at info@finandbone.ae

After opting out, you may still receive non-marketing communications where necessary to respond to an enquiry or manage an existing interaction with you.

5. Cookies and Similar Technologies

The Website may use cookies and similar technologies to operate correctly, remember preferences, understand Website usage, measure performance, and support security.

These technologies may include:

  • Essential cookies, which support core Website operation and security

  • Functional cookies, which remember selections and preferences

  • Analytics and performance cookies, which help us understand how visitors interact with the Website

  • Marketing cookies, where enabled, which may help measure or tailor promotional activity

Some cookies expire when you close your browser, while others may remain on your device for a defined period.

You can manage or block cookies through your browser settings and, where available, the Website’s cookie-management tool. Blocking certain cookies may affect how some parts of the Website function.

6. How We Share Personal Data

We may share personal data only where reasonably necessary with the following categories of recipients:

  • Website hosting, infrastructure, and technical-support providers

  • Analytics, performance, and security providers

  • Communication and customer-support providers

  • Marketing service providers, where relevant and permitted

  • Professional advisers, including legal, accounting, insurance, and compliance advisers

  • Government bodies, regulators, courts, law-enforcement agencies, or other authorities where disclosure is required or permitted by law

  • A purchaser, successor, or adviser involved in a proposed or completed reorganisation, merger, financing, transfer, or sale of all or part of our business

Recipients processing personal data on our behalf are permitted to use it only for the relevant services or purposes, subject to applicable requirements.

We do not sell personal data.

7. The Order Site and Other Linked Services

The Website contains links to the Order Site and may contain links to other websites, social-media pages, communication services, maps, or external platforms.

When you follow a link or submit information through another website or service, that service may collect and process your personal data under its own privacy terms.

Fin & Bone’s separate ordering privacy notice or the privacy notice displayed on the Order Site will govern information submitted in connection with online orders, including account, delivery, payment, and transaction information.

This Privacy Policy does not describe the independent privacy practices of unrelated external websites or services.

8. International Data Transfers

Some organisations that support the Website or our communications may store or process personal data outside the United Arab Emirates.

Where personal data is transferred internationally, we will take the measures required under applicable law to protect that information. These measures may include using appropriate contractual, organisational, or technical safeguards or relying on another legally permitted transfer mechanism.

You may contact us if you would like further information about the safeguards relevant to your personal data.

9. Data Retention

We retain personal data only for as long as reasonably necessary for the purpose for which it was collected, including to:

  • Respond to and manage enquiries

  • Maintain appropriate business records

  • Protect the Website and our business

  • Comply with legal, accounting, or reporting obligations

  • Resolve disputes or establish, exercise, or defend legal claims

Retention periods may vary according to the type of information, the nature of the interaction, and applicable legal requirements.

When personal data is no longer required, we will delete, anonymise, or securely dispose of it, subject to any lawful retention requirement.

10. Data Security

We use reasonable technical and organisational measures designed to protect personal data against unauthorised access, disclosure, alteration, loss, misuse, or destruction.

However, no website, transmission method, or electronic storage system can be guaranteed to be completely secure. You should take appropriate care when deciding what information to send electronically.

11. Your Privacy Rights

Subject to applicable law and any relevant exceptions, you may have the right to:

  • Request information about how your personal data is processed

  • Request access to personal data held about you

  • Request correction of inaccurate or incomplete personal data

  • Request deletion of personal data

  • Request restriction of certain processing

  • Object to or request that certain processing be stopped

  • Request the transfer of personal data where applicable

  • Withdraw consent where processing is based on consent

  • Object to direct marketing

  • Raise a complaint with the relevant data-protection authority

To exercise a privacy right, contact us at info@finandbone.ae.

We may need to verify your identity before completing a request. We will respond in accordance with the requirements and timeframes established by applicable law.

12. Children’s Privacy

The Website is not directed at children, and we do not knowingly seek to collect personal data from children through it.

If you believe that a child has provided personal data through the Website without appropriate authorisation, please contact us so that we can review the matter and take appropriate action.

13. Changes to This Privacy Policy

We may update this Privacy Policy to reflect changes to the Website, our practices, or applicable requirements.

The updated policy will be published on this page with a revised “Last updated” date. Where required by law, we will provide additional notice or obtain consent for material changes.

14. Contact Us

For questions about this Privacy Policy, our use of personal data, or a privacy-rights request, please contact:

Fin and Bone Fish and Meat Trading L.L.C
Seventh Heaven, Wadi Al Safa
Al Barari, Dubai
United Arab Emirates

Email: info@finandbone.ae
Telephone: +971 4 881 0015