Privacy Policy

Last updated: October 17, 2025


Introduction

Welcome to Fin and Bone Fish and Meat Trading L.L.C (“Fin & Bone”, “we”, “us”, or “our”). Fin & Bone operates the website www.finandbone.ae (the “Service”).

This Privacy Policy explains how we collect, use, safeguard, and disclose information resulting from your use of our Service.

By using the Service, you agree to the collection and use of information in accordance with this Privacy Policy.

Unless otherwise defined, terms used here have the same meanings as in our Terms and Conditions.

 

1. Definitions

  • Service – the website www.finandbone.ae operated by Fin and Bone Fish and Meat Trading L.L.C.

  • Personal Data – data about an identifiable individual.

  • Usage Data – information collected automatically through your use of the Service (e.g., pages visited, time on site, browser type).

  • Cookies – small files stored on your device that help improve your browsing experience.

  • Data Controller – Fin & Bone, which determines the purposes and means of processing your data.

  • Data Processors (Service Providers) – third parties that process data on our behalf (e.g., payment gateways, analytics tools).

  • User (You) – the individual using our Service.

 

2. Information We Collect

a. Personal Data

While using our Service, we may ask you to provide certain personally identifiable information such as:

  • Name

  • Email address

  • Phone number

  • Delivery address (including area, city, and emirate)

  • Payment information (processed securely through third-party gateways)

  • Cookies and usage data

You may also choose to sign up for our newsletter or promotions, in which case we collect your name and email.


b. Usage Data

We collect information automatically sent by your browser or device, such as:

  • IP address

  • Browser type and version

  • Pages visited and time spent on them

  • Device type, operating system, and identifiers

  • Date/time of access


c. Cookies

We use cookies and similar tracking technologies to enhance your browsing experience and analyze usage.

Examples include:

  • Session Cookies – to operate our Service.

  • Preference Cookies – to remember your settings and preferences.

  • Analytics Cookies – to understand how users interact with our website.

  • Advertising Cookies – to deliver relevant promotions and offers (if applicable).

You can disable cookies in your browser settings; however, some features of the Service may not function properly if you do.

 

3. Use of Your Data

Fin & Bone uses collected data for purposes such as:

  1. To provide and maintain our Service

  2. To process and deliver your orders

  3. To notify you about updates or service changes

  4. To improve and personalize your experience

  5. To communicate with you regarding customer support or inquiries

  6. To send marketing or promotional messages (only if you opt in)

  7. To comply with legal and regulatory obligations

You can opt out of marketing emails at any time using the “unsubscribe” link included in our communications.

 

4. Data Retention

We retain Personal Data only as long as necessary for the purposes stated in this Policy, and to comply with legal obligations, resolve disputes, and enforce our agreements.

Usage Data is retained for internal analysis to improve performance and security.

 

5. Data Transfer

Your information, including Personal Data, may be transferred to and maintained on servers located in the United Arab Emirates or other locations where Fin & Bone or its service providers operate.

By using our Service, you consent to this transfer, storage, and processing.

We ensure that any such transfers comply with applicable data protection laws and maintain the confidentiality and security of your information.

 

6. Disclosure of Data

We may disclose your Personal Data:

  • To comply with legal obligations or law enforcement requests

  • To protect and defend our rights or property

  • To prevent or investigate possible wrongdoing in connection with the Service

  • To trusted third-party service providers (e.g., payment gateways, logistics partners) solely for operational purposes

  • In connection with a merger, acquisition, or sale of assets (with notice provided to users where legally required)

 

7. Security of Data

We take reasonable and commercially acceptable measures to protect your Personal Data from unauthorized access, alteration, disclosure, or destruction.

However, no internet or electronic storage system is completely secure; we cannot guarantee absolute security.

All online payments are processed through secure, PCI-DSS-compliant payment gateways. Fin & Bone does not store or access your full card details.

 

8. Service Providers

We may employ third-party companies to:

  • Deliver orders

  • Process payments

  • Provide analytics or marketing services

These providers have limited access to Personal Data only for performing their tasks and are contractually obligated not to disclose or use it for other purposes.

 

9. Analytics

We may use analytics tools such as Google Analytics or similar services to monitor website traffic and user behavior to improve performance.

These services may use cookies to collect anonymous information.

 

10. Links to Other Sites

Our Service may contain links to third-party websites (e.g., payment gateways, social media).

We have no control over and assume no responsibility for the content, privacy practices, or policies of those sites.

We encourage you to review their Privacy Policies before providing any personal information.

 

11. Children’s Privacy

Our Service is not intended for individuals under the age of 18.

We do not knowingly collect Personal Data from minors.

If you believe a child has provided us personal information, please contact us immediately at info@finandbone.ae.

 

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Updates will be posted on this page with a revised “last updated” date.

We encourage you to review this page periodically to stay informed about how we protect your information.

 

13. Contact Us

If you have any questions about this Privacy Policy or how your data is handled, please contact us:

Fin and Bone Fish and Meat Trading L.L.C

Seventh Heaven, Wadi Al Safa, Al Barari, Dubai, UAE

📧 info@finandbone.ae

📞 +971 (04) 881 0015